1. Before providing a product quotation to a foreign buyer, the sales personnel should first gather essential customer information. This includes whether the customer is an end-user, their annual purchasing capacity, the regions where they operate, and the intended use, specifications, and quality standards of the product. It’s also important to confirm if our company can meet these requirements in terms of production capability. Understanding this information helps ensure that the quotation is accurate and tailored to the client's needs.
2. For all foreign emails and faxes, it is standard practice to respond within 24 hours. If special circumstances require a delay, the salesperson should inform the foreign trade department and explain the reason, as well as provide an estimated time for the response. Prompt communication is key to maintaining good business relationships and ensuring customer satisfaction.
3. When preparing quotations for overseas clients, the prices should be based on the export price list provided by the company’s finance department. The finance team regularly reviews market conditions and production costs to adjust pricing accordingly. This ensures that all quotes are up-to-date and reflect the current financial situation of the company.
4. In the case of large orders, if the client’s acceptable price is lower than the official company price, the salesperson must first seek approval from the department manager. If the manager cannot approve the request, the matter should be escalated to the general manager for final decision-making. This process helps maintain control over pricing while still being flexible when necessary.
5. When offering C&F or CIF quotations, the sales personnel are responsible for arranging transportation, insurance, and any required statutory inspections. It’s important to contact reliable intermediaries in advance to ensure smooth logistics. These intermediaries should have proven expertise, efficient service, and competitive fees to support the overall success of the transaction.
6. For sample requests from foreign clients, it is generally expected that the client covers the cost. If the sample quantity is large, the client will typically bear the expenses. However, once a formal order is placed, the sample cost can be deducted from the total amount. Special cases, such as long-term and trusted customers, may allow for prepayment of samples with the approval of the department manager. For high-cost samples, general manager approval is required before proceeding.
7. When a foreign company requires proofing, the sales personnel should work closely with the production department to ensure that the samples meet the specified quality and dimensions. Once the samples are ready, they must be reviewed and approved by the department manager before being sent out. If the client has specific packaging or branding requirements, these should be addressed before the final delivery, and confirmed by the foreign investor to avoid any misunderstandings.
Damask Fabric,Damask Brocade Fabric,Damask Design Fabric,Damask Upholstery Fabric
changshu tokoh-tex trade co.,ltd , https://www.tokohtex.com